All about the coaching process

Fitness coaching can help you to meet the goals that you have for your fitness when you take the time to develop a solid relationship with the coaching professional. It is the coach’s objective to motivate you and hold you accountable for achieving your goals. From an outside standpoint, a fitness coach may be able to see areas of concern that you are not able to discern. In that sense, the process raises your awareness of a different way to handle your fitness goals.

Mission

Our mission is a personalized training program that guides, educate and elevate to a healthy and good practice lifestyle.

What is expected of the client

Each session must start on schedule, and the client must be prepared to work. As the coaching process progresses, they might need to be willing to adjust their goals. Coaches are objective rather than judgmental. In order for progress to occur both personally and professionally, coaches will pose challenging questions and demand challenging responses, but only in relation to the customers' fitness objectives. Clients do, however, retain the freedom to choose the subjects to discuss and to stop a topic if they don't wish to continue.

What is expected of the coach

The client's wants and needs should be listened to by the coach, who should try to work as much as possible within that framework. Each session will have rules that will be laid out in advance so that the client is aware of what behaviour will and won't be accepted. Each coaching session aims to help the client overcome any obstacles they may be facing, explain their goals through activities, and come up with ways to progress toward those goals together, i.e. through coming up with action items. To make these sessions successful, the client is required to hold oneself accountable for their actions and inactions.

Lateness & No Show Policy

It is required that personal training sessions start on schedule. A session will be forfeited if you arrive 15 minutes late for a 50-minute session. If the customer is late, the trainer has the right to leave the training facility. Unless prior arrangements have been made with the trainer, clients who arrive after their scheduled session has begun will only receive the time that is left. If the trainer is running late, the client shall be owed back the missed time at a time suitable to both the trainer and the client.

Cancellation Policy

Please contact the trainer by phone, email, and/or other mutually agreed-upon means of communication at least 24 hours in advance if you are unable to show up for a scheduled training session; failing to do so will result in full payment for the session. At the trainer's discretion, modifications may be made and appointments may be rescheduled. A session is due to the client if the trainer cancels it.

Expiration Policy

Packages and personal training sessions must be used within 180 days of the purchase date. After this time, personal training sessions and packages become invalid. There is no transferability for any personal training sessions or packages.

Refund Policy

Packages and personal training sessions are not refundable. In cases of injuries or changes in medical condition leading to physical limits, exceptions may be provided at the trainer's discretion (a doctor's note is required).

Complaints Policy

If for any reason you are unhappy with the trainer, you may transfer to another trainer at any given time. In all circumstances, any sessions used with the previous trainer remain used. The trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your doctor should any mental health or medical condition arise.